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Fuel the future by modernizing your insurance organization

Market dynamics are squeezing profitability. Technology modernization and optimized organization and operating models can help reduce expense ratios and enable new revenue streams.

Gone are the days of 5-year transformation programs. Leading insurers are asking, "How can we do this better—today?" They are pursuing a more comprehensive approach to accelerate the pace of change and manage continuous improvement.

How insurance operations is changing

Shifting the cost curve

Insurers must develop the capabilities needed to compete and win in an increasingly challenging market. The cost savings insurers realize by reimagining the operating model and modernizing the digital core can be reinvested in areas of competitive advantage.

What you can do

Create a more flexible and outcome-focused workforce by enabling a human + AI approach to scale intelligent solutions, reduce costs and improve experiences and outcomes.

29%

Of working hours in the insurance industry can be automated by generative AI, relieving workers of many of their more mundane and tedious tasks.

Drive savings with greater visibility into third-party spend and targeted initiatives on digitization, consumption, price, process and policy.

Scale intelligent solutions across the enterprise with strategic managed services that drive successful people, process and technology outcomes.

Modernizing technology and building a strong digital core can enable new capabilities, reduce technology debt and help insurers get closer to customers with digital products and services.

76%

Of insurers say technological advancement is a primary driver of their transformation programs.

Our leaders

Khalid Lahraoui

Senior Managing Director – Insurance Lead, Global and EMEA

Kenneth Saldanha

Senior Managing Director – Insurance Lead, Americas

Naoyuki Shibata

Senior Managing Director – Insurance Lead, Asia Pacific