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Intelligent aftermarket operations unlock value

Leverage AI, IoT, and digital twin to optimize aftersales operations and enhance customer satisfaction

Why aftermarket services matters

In the world of modern manufacturing, data silos and inefficiencies impact profits and erode competitiveness. You can take control with data, AI, and digital technology. Real-time alerts and predictive maintenance can catch issues before they start, while automating claims and scheduling can eliminate errors and delays. Feedback loops ensure products are improving and customers are always satisfied.

DATA

$100B

is spent per year on warranty by aftersales organizations

80%

of customers say the experience a company provides is just as important as its products or services

20-60%

Of overall OPEX spend is spent on maintenance, depending on the industry, asset and capex spend

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Operate, automate, transform

Aftersales is a key driver of profitability, but also the most complex function to operate. Using “plugin” tools with existing processes and systems can help you maximize your returns, faster and with less risk.

Lower your costs and improve customer experience

Reduce operating costs by using AI to transform aftersales operations — such as diagnostics and repair, predictive maintenance, technical manuals and processing of warranty claims.

Increase customer loyalty

Use data and IoT to create new platform-based services and connected solutions that make the aftersales experience for the consumer a delight.

What you can do

Eliminate data silos and streamline operations using the SynOps platform. This pulls valuable insights from your data, empowers AI-driven decisions and accelerates cost savings in your aftersales operations.

Connected monitoring and AI enable predictive maintenance — which includes real-time alerts to reduce downtime and corrective maintenance recommendations to prevent failure.

Increase claims accuracy with more support from AI and machine learning. Reduce claim processing effort. Use the data to help detect future issues and identify their root causes.

Create a feedback loop to connect warranty issues back to product design and R&D. Use insights and data from claims to help your engineering and manufacturing teams improve product quality and develop more efficient processes.

Create personalized and immersive experiences for repair personnel by delivering the right technical information at the right time. Use data and Gen AI to improve their experiences and interactions as they complete their tasks.

Using AI to help write and produce technical publications can reduce the risk of manual errors — for example, pulling in the right technical information and accelerating the production time.

Aftermarket services partners

Microsoft logo Palantir logo AWS logo servicenow logo salesforce logo PTC logo Google logo